Help center

Our machines are widely used in food, pharmaceutical, chemical, and herbal industries for powder processing, mixing, drying, and packaging.

Yes, our machines are designed to process a variety of materials, including dry powders, granules, fibrous herbs, spices and more…

Absolutely. We tailor machines to your specific capacity, output, and process needs to ensure optimal performance.

Standard machines are usually delivered within 15–30 working days. Customized systems may take slightly longer depending on requirements.

We provide remote guidance, operation manuals, training videos, and 24/7 online engineering support to help you get started smoothly.

We are based in Jiangyin City, Jiangsu Province, China—a major hub for industrial machinery manufacturing and export.

Brightsail has been serving global clients since 2002, with decades of experience in crushing, milling, mixing, drying, and packaging equipment.

We focus on quality engineering, global support, and tailored solutions—ensuring smooth export processes and reliable after-sales service.

Yes, our machines are shipped to over 90+ countries across Europe, North America, South America, Southeast Asia, and the Middle East.

Absolutely. We welcome factory visits anytime and can also provide live video tours if you’re unable to travel.

We provide full pre-sale consulting, customized machine solutions, shipping assistance, installation guidance, and after-sales technical support.

Yes, our engineers can provide step-by-step installation instructions, remote video support, and even dispatch technicians for on-site assistance if needed.

Absolutely. We offer comprehensive machine operation training through video, manuals, and online sessions to help your team get started quickly.

You’ll have access to 24/7 engineer support, spare parts supply, online troubleshooting, and remote maintenance guidance whenever needed.

Yes, we specialize in customizing machines based on your raw materials, output requirements, space constraints, and automation needs.

We accept T/T (bank transfer), Western Union, L/C at sight, and other secure international payment methods.

Normally, we require a 30% deposit before production and the remaining 70% balance before shipment.

Yes. We primarily accept USD, but EUR, RMB, and other currencies can also be arranged upon request.

Absolutely. We provide official bank account details and guide you through secure T/T transactions or verified L/C channels to ensure safety.

Yes, we issue proforma invoices, sales contracts, and receipts for every transaction to ensure transparency and documentation.

We provide sea freight, air freight, and express delivery options depending on your budget, location, and urgency.

Yes. We offer door-to-door, DDP, and DDU services in many countries to simplify the import process for you.

Shipping time varies by destination—typically 15–45 days by sea and 5–10 days by air.

Absolutely. We provide all necessary export paperwork and assist with customs clearance to ensure a smooth delivery.

Yes. Once your goods are shipped, we’ll provide tracking info and updates through your preferred channel.